Shipping policy
Shipping Costs in Italy
For all shipments within Italy, the shipping cost is €10.00.
For the cash-on-delivery service or Express shipping within Italy, the additional cost is €10.00.
For orders abroad, shipping costs start from €35 for the EU zone. They will be calculated automatically at checkout after entering the delivery country.
To ensure the reliability of the delivery times and deliveries of our products, we have decided to use, as our only shipping method, the leading express courier for shipments in Italy and worldwide.
For islands and remote locations, delivery times are extended by one day. Please note that couriers do not deliver on Saturdays, Sundays, or public holidays.
Shipping Times and Costs
Delivery takes place within 24/72 working hours. Shipping costs are calculated at the time of ordering; national shipping is €10.
Some of the shipping methods offered are "trackable" and can therefore be constantly monitored during the various stages of shipment. This service, however, is not available for all orders. Check for the option to choose the shipping method for your package directly on the purchase page.
Orders placed are normally shipped on the working day following the order.
Orders shipped with a tracking number tend to arrive more quickly. As soon as the package is handed over to the courier, you will receive a Tracking number that will provide you with details about the delivery status.
Disclaimer:
The main objective is to ensure that the order arrives at its destination as soon as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
We cannot assume any responsibility for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for their replacement.
If you receive an incorrect, damaged, or non-conforming item, please contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
If you refuse an order, please contact us by phone or email to inform us. The refund of the order will only take place after it has returned to our warehouse, once the integrity of the goods has been verified. The round-trip shipping costs will be at your expense.
The Customer acknowledges that collecting the Product is a specific obligation arising from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will be placed "in storage." In the event that the Product is not collected within five working days from the second delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 of the Italian Civil Code. Once the contract is terminated, the total amount possibly paid by the Customer will be refunded, less the costs of the failed delivery of the Product and the return costs. The termination of the contract and the amount of the refund will be communicated to the Customer by email.
In the event of a return, the return shipping costs will remain at your expense. The total amount of the order will be refunded. Please do not send back products without first contacting us at the references you will find below or in other sections of the site.
We cannot assume any responsibility for any goods missing from within a package, if the same were listed in the DDT (transport document) and in the commercial document.
Refunds are possible, by the carrier, if the shipment is insured. The costs for the outbound shipment are non-refundable. The same applies to the costs incurred for the return and for the insurance of the item, unless otherwise agreed.
You can contact us at any time at the following references:
supporto@walcor.it
Whatsapp +39 375 5558112